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Privacy Policy 

Last updated: November 2025

 
Overview

This Privacy Policy describes how queststudyskills.com (“the Site”, “we”, “us”) collects, uses, and discloses your Personal Information when you visit the Site, join our email list, interact with quizzes, or make a purchase through Kajabi.

1. Collecting Personal Information

We collect information in three main categories:

1.1 Device information

Examples:

  • Browser version
  • IP address
  • Time zone
  • Cookie data
  • Pages viewed
  • Referring sites
  • Search terms
  • Interaction with the Site

Purpose:

  • Load the Site correctly
  • Maintain security
  • Improve user experience
  • Analyse engagement

Source:

Automatically collected through cookies, log files, tags, analytics tools, and Kajabi tracking features.

Shared with:

  • Kajabi
  • Google Analytics (for all Site visitors)
  • Facebook/Instagram (if you have visited our ads or retargeting pixels)
  • Other analytics and advertising partners as configured in your preferences

Note: Device data is shared with Google Analytics by default on all Site visits. Marketing/retargeting partners (Facebook/Instagram) only receive data if you have interacted with our ads or retargeting pixels, or if you have consented to marketing cookies.

1.2 Order information

Examples:

  • Name
  • Billing address
  • Email address
  • Phone number
  • Payment details (processed securely via Stripe or PayPal)

Purpose:

  • Process orders
  • Verify payments
  • Deliver digital products
  • Prevent fraud
  • Send invoices and confirmations
  • Communicate about your purchase

Source:

Provided directly by you at checkout.

Shared with:

  • Kajabi (checkout + CRM)
  • Stripe
  • PayPal
1.3 Newsletter, Quizzes, and Customer Support

Examples:

  • Email address
  • Name
  • Quiz responses and self-assessment results
  • Form submissions
  • Customer service enquiries
  • Learning preferences or interests (if provided)

Purpose:

  • Deliver email updates and course access
  • Provide personalised quiz results to you (results are not used to diagnose or assess learning conditions)
  • Improve educational content based on user feedback
  • Respond to support queries
  • Personalise the learning experience based on interests you share

Important: Quiz responses are treated as sensitive educational data. We do not use quiz results to diagnose learning difficulties, psychological conditions, or developmental disorders. See our Website Disclaimer for more information.

Source: Provided directly by you.

Third-party quiz platform (Tally): Our quizzes are hosted and delivered through Tally (https://tally.so/). When you complete a quiz:

  • Your responses are collected by Tally
  • Your email address and quiz results are automatically synced to Kajabi so we can deliver personalised results and follow-up content
  • Tally processes and stores your quiz data according to their privacy policy and Data Processing Agreement

Data retention and deletion:

  • Quiz responses are automatically deleted after 1 year from submission date (or earlier upon request)
  • You can request deletion of your quiz responses at any time by contacting [email protected], and we will process this deletion through Tally
  • All data deleted by you is permanently removed from Tally's systems and backups within 90 days

Shared with:

2. Minors

Age restriction and parental consent:

The Site is not intended for individuals under the age of 14 without parental or guardian consent.

If a person under 14 wishes to use our services, their parent or legal guardian must:

  • Be aware of and consent to the child's use of the Site
  • Understand how we collect and use their child's information (as described in this Privacy Policy)
  • Be responsible for monitoring their child's use

We do not knowingly collect or retain Personal Information from children under 14 without such parental consent. Parents/guardians are responsible for ensuring their child understands our Terms of Service and Website Disclaimer.

If a child's information is submitted without consent: If you believe a child under 14 has submitted Personal Information without verifiable parental consent, please contact us immediately at [email protected] with details. We will investigate and delete such information within 30 days of a verified request.

3. Sharing Personal Information

We share information with trusted service providers who assist in operating the Site, including:

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Tally's role: Tally acts as our data processor under a Data Processing Agreement and is required to comply with the Australian Privacy Principles and GDPR where applicable. Under this agreement, Tally:

  • Collects and stores quiz responses on our behalf
  • Does not use quiz data for purposes other than delivering the quiz service
  • Automatically deletes quiz responses after 1 year from submission
  • Permanently removes all deleted data from backups within 90 days

We may also share information to:

  • Comply with legal obligations, court orders, or government requests
  • Protect our legal rights, privacy, safety, or property
  • Enforce our Terms of Service
  • Respond to claims of illegal activity

Business transfers:

In the event of a business restructuring, acquisition, or merger, your Personal Information may be transferred as part of that transaction. We will:

  • Provide notice to your registered email address at least 30 days before the transfer, where legally required
  • Make reasonable efforts to obtain consent from affected users
  • Ensure the new entity continues to comply with this Privacy Policy or provides equivalent privacy protections
  • Allow users to request deletion of their data before the transfer if they do not consent

Users will have the right to object to such a transfer, but continued use of the Site after the transfer date will constitute acceptance of the new owner's privacy practices.

4. Behavioural advertising

Behavioural advertising and personalisation:

We may use Personal Information for personalised marketing and advertising, including:

  • Google Analytics (tracking your Site behaviour to understand usage patterns)
  • Facebook/Instagram pixel retargeting (showing you ads based on pages you've visited)
  • Kajabi email segmentation (personalising marketing emails based on your interests and behaviour)
  • Lookalike audiences (showing ads to people similar to our existing customers)

How this works: These tools use cookies, pixels, and browsing data to understand which content interests you, what pages you visit, and when you abandon checkout. This information is used to tailor ads and emails to your interests.

Your control: Personalised advertising relies on non-essential cookies and pixels. You can:

  • Opt out of non-essential cookies in your account or via browser settings (see Section 10)
  • Opt out of specific advertising platforms using the links below
  • Contact us to request removal from email marketing lists

Opting out of personalised advertising will not prevent you from seeing ads, but ads will be less tailored to your interests.

Opt-out links:

5. How we use Personal Information

We use Personal Information to:

  • Provide products and services you have purchased or requested
  • Process payments and prevent fraud
  • Deliver digital resources and course access
  • Improve and optimize the Site and user experience
  • Send transactional emails (order confirmations, access links, password resets)
  • Send optional marketing emails with product updates, learning resources, and promotional offers (you can opt out at any time via the unsubscribe link)
  • Comply with legal requirements

Email preferences:

You can manage your communication preferences by:

  • Clicking the unsubscribe link in any marketing email
  • Contacting [email protected] to opt out of specific email types
  • Updating your preferences in your account settings (if available)

What happens when you unsubscribe:

  • You will be removed from marketing email lists
  • You will continue to receive transactional emails (order confirmations, course access, password resets)
  • You can still access any courses or digital products you've purchased
  • Your account will remain active

Note: You cannot unsubscribe from essential transactional emails, as these are necessary to deliver your purchased services and comply with legal obligations.

6. Lawful basis (GDPR)

Lawful basis for processing

If you reside in the EEA or UK (GDPR): We process your data under these legal bases:

  • Consent (for marketing, non-essential cookies, behavioural advertising)
  • Performance of a contract (to deliver courses and services you've purchased)
  • Legal obligations (to comply with tax, accounting, and anti-fraud laws)
  • Legitimate interests (to improve the Site, prevent fraud, enforce Terms of Service)

If you reside in Australia (Australian Privacy Principles): We collect and use your Personal Information for purposes directly related to our functions (providing educational services, processing payments, customer support) and as permitted by the Privacy Act 1988. You have the right to access and correct your information and to complain to the OAIC if you believe we've mishandled your data.

7. Retention

We retain Personal Information based on the following retention periods:

  • Transactional data (orders, invoices, payment info): 7 years (required by Australian tax law and accounting standards)
  • Customer support records: 3 years (for service improvement and dispute resolution)
  • Marketing/newsletter list data: Until you unsubscribe or request deletion
  • Quiz and form responses: 1 year from submission date (automatically deleted; earlier deletion upon request)
  • Device/analytics data: Automatically deleted after 26 months (per Google Analytics default)

Quiz data deletion: Tally automatically deletes all quiz responses after 1 year from submission date. Responses are permanently removed from Tally's backups within 90 days of deletion. You can request manual deletion of your quiz data at any time by contacting [email protected], and we will process this deletion through Tally.

You can request deletion of your Personal Information at any time by contacting [email protected]. We will delete non-essential data within 30 days. Legally required data (tax records, etc.) will be retained as required by law.

8. Automatic decision-making

We do not use automated decision-making that produces legal or significant effects.

Kajabi and Stripe may use basic automated fraud detection.

We do not use automated decision-making that produces purely legal or significant effects without human review.

Fraud prevention: Kajabi and Stripe may use automated fraud detection systems to flag suspicious transactions or payment attempts. If your transaction is flagged as potentially fraudulent:

  • You may be asked to verify your identity
  • Your order may be delayed pending review
  • In rare cases, your transaction may be declined

In such cases, you have the right to contact us for human review of the decision. We will investigate and respond within 5 business days.

9. Your rights (GDPR/UK GDPR)

For EU/UK residents (GDPR):

You have the right to:

  • Access your Personal Information
  • Request correction or deletion ("right to be forgotten")
  • Request data portability
  • Object to processing or automated decision-making
  • Withdraw consent at any time

For Australian residents (Australian Privacy Act):

You have the right to:

  • Access your Personal Information
  • Request correction or deletion
  • Complain to the Office of the Australian Information Commissioner (OAIC)

To exercise these rights: Contact us at [email protected] with your request. Please include:

  • Your full name and registered email address
  • Specific right you're exercising (access, deletion, correction, etc.)
  • Any relevant details about your request (e.g., which data you want deleted)

We will respond within 30 days. If we deny your request, we will explain the reason and your right to lodge a complaint with the OAIC (Australia) or your data protection authority (EU/UK).

Charges: Access requests are free. In rare cases where requests are excessive or manifestly unfounded, we may charge a reasonable administrative fee.

International data transfers: Personal Information may be transferred outside Europe or Australia (e.g., to the USA for Kajabi and Stripe). These transfers are made under compliant mechanisms including Standard Contractual Clauses (SCCs) and adequacy decisions where applicable. By using this Site, you consent to such transfers.

10. Cookies

Kajabi and our Site use cookies for:

Essential cookies (required for functionality):

  • Site functionality and performance
  • Secure login and checkout
  • Security and fraud prevention

Non-essential cookies (optional, require consent):

  • Analytics (Google Analytics)
  • Marketing and retargeting (Facebook/Instagram)
  • User behaviour tracking for personalization

Managing cookies:

  • You can block or delete cookies via your browser settings: https://www.allaboutcookies.org/
  • You can opt out of non-essential cookies without affecting core Site functionality
  • Blocking only non-essential cookies will not prevent you from using the Site

Withdrawing cookie consent:

  • You can withdraw consent to non-essential cookies at any time via browser settings (see https://www.allaboutcookies.org/)
  • You can also contact us at [email protected] to request non-essential cookies be disabled
  • Once you withdraw consent, non-essential cookies will be blocked on future visits (though previously set cookies may remain on your device)

Note: Kajabi may not provide an in-account cookie preference center, so browser settings or contacting us are the primary methods.

Note: Third-party analytics and advertising partners may use their own cookies. See Section 4 for opt-out options.

11. Data breach notification

In the event of a data breach that compromises your Personal Information, we will:

  • Investigate the breach promptly
  • Notify affected users and relevant authorities as required by applicable law
  • Provide notification via email to your registered address within a reasonable timeframe
  • Advise on steps you can take to protect yourself (e.g., password change, credit monitoring)

For Australian users: Notification will comply with the Privacy Act's Notifiable Data Breaches scheme. For EU/UK users: Notification will comply with GDPR Article 33.

12. Do Not Track

Because no universal standard exists for Do Not Track signals, we do not currently alter practices when receiving such signals.

13. Changes

We may update this Privacy Policy occasionally to reflect changes in technology, services, or legal requirements.

14. Contact

Email: [email protected]

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

https://www.oaic.gov.au/